Camera and Microphone Issues on Computer

Modified on Wed, 10 Jul at 1:03 PM

In most instances, addressing camera and microphone issues follows a common resolution process.

Ensure your microphone and camera are properly connected and, if applicable, make sure your camera and microphone are fully charged. If the camera has a cap, remember to remove it, and unmute the microphone using the designated button if needed.
Close all other applications utilizing your camera and microphone, such as Zoom, Teams, Google Meet, etc.
Use your personal device without a VPN, as work devices often have stringent security settings that may impede camera and microphone access.
Consider clearing your browser cache and cookies, as this action may prove beneficial.
Grant hiringplatform.com access to your camera and microphone within your web browser.

Note that hiringplatform.com supports the following browsers. Click a link to go to the browser download page.

Make sure you have the latest version of your browser installed. This will help ensure everything works smoothly. To find out your browser type and version, you can visit www.whatsmybrowser.org/.

Browser-specific instructions are provided below. Select your browser to see how to give it access to your camera and microphone.

Chrome instructions
Firefox instructions
Edge instructions
Safari instructions

We recommend testing your equipment before starting your application.

Test Your Equipment

Chrome Camera and Microphone Access

Ensure that hiringplatform.com can access your camera and/or microphone. Usually, a prompt will appear requesting permission, as illustrated below. Choose the option to "Allow".

Should the prompt fail to appear or if you inadvertently blocked access, select the "video icon" located in the web address bar.

Opt for "Always allow" for https://[organization].hiringplatform.com to access your camera and microphone, then select "Done". Refresh the browser page to reinstate camera and microphone access.

Alternatively, select "Manage" to navigate to Chrome Settings and customize your "Privacy and Security Preferences”. Within the "Permissions" section, you can verify if your camera and microphone permissions for websites are enabled or disabled.

Choose "Camera" and ensure that "Sites can ask to use your camera" is selected. Repeat the same process for "Microphone."

Return to your hiringplatform.com link and refresh the browser page to check if your camera and microphone are functioning.

Firefox Camera and Microphone Access

Ensure that the hiringplatform.com page can use your camera and/or microphone. Typically, a prompt will appear, requesting permission as depicted below. Choose the appropriate camera and/or microphone and select "Allow".

Should the prompt not appear or if access was unintentionally blocked, select the "video/microphone icon" in the web address bar. If it displays as "Blocked Temporarily", select "X" to clear this permission and ask again.

Reload the page to reinstate camera/microphone access.

You can modify your general camera and microphone settings by following these steps:

Select the three-dash icon (☰) on the top right of the screen to open the browser menu
Select "Settings"
Select "Privacy & Security"
Select "Permissions"
Select "Settings" next to “Camera" and "Microphone".

Verify that the URL https://[organization].hiringplatform.com is not blocked. If it is blocked, select "Allow" and save your changes.

Go back to your hiringplatform.com link and refresh the browser page to check if your camera and microphone are functioning.

Edge Camera and Microphone Access

Ensure that hiringplatform.com can use your camera and/or microphone. Typically, a prompt will appear, requesting permission as depicted below. Choose the appropriate camera and/or microphone and select "Allow".

If the prompt fails to appear or if access was unintentionally blocked, select the "video icon" in the web address bar.

If your camera and microphone access is blocked, ensure to set it to "Always allow" for https://[organization].hiringplatform.com. Select "Done", then refresh your browser page if the camera and microphone are not immediately allowed.

You can alternatively select "Manage" to adjust the general permissions for your camera and microphone.

Select the three-dot icon (...) on the top right of the screen to open the browser menu
Select "Settings"
Select "Cookies and site permissions"
Go to "All permissions"
Select "Camera" or "Microphone" to check if any websites are blocked from accessing them

If https://[organization].hiringplatform.com is listed under "Block", select the "trash icon" to unblock.

Return to your hiringplatform.com link and refresh the browser page to see if your camera and microphone work.

Safari Camera and Microphone Access

If needed, you can temporarily stop or restart the utilization of your camera and microphone by selecting the "video icon" in the web address bar.

Note: Hiringplatform.com provides interviewing software solutions utilized by the organization to which you're applying. Please note that we are not involved in the hiring decisions of the organization nor are we informed of your application status. For further assistance or inquiries, please contact the organization directly. They are best equipped to support you throughout the application process.