In rare situations, you may encounter video error codes 2, 8, 9, 10, 11, or 12. These errors can be caused by a range of issues, so if you encounter one of them, follow the troubleshooting tips to resolve it.
Here is what you can do in each case:
Video Error 2:
Description: An error occurred in initializing the video response field.
Root Cause: Various causes, including, but not limited to, web application bugs, issues with browsers, and issues with recording equipment.
Troubleshooting: First, clear your browser cache. Then, try opening the video response field again.
See this article for instructions on clearing your cache in various browsers.
Second, access the link using a different browser. The recommended browsers are Google Chrome, Mozilla Firefox, and Apple Safari. From the new browser, try opening the video response again.
Third, ensure your camera and microphone are properly connected and have access to the video response page. See this article for instructions for each browser.
If the error persists, contact our support team for assistance.
Video Error 8:
Description: An error occurred when attempting to start the recording.
Root Cause: Various causes, including, but not limited to, browser issues, recording equipment issues, internet connectivity issues, and Amazon servers.
Troubleshooting: First, check your internet connectivity by doing an internet speed test (https://www.speedtest.net/). If your connection is slow or unstable, see this article for further troubleshooting steps.
Second, access the link using a different browser. The recommended browsers are Google Chrome, Mozilla Firefox, and Apple Safari. From the new browser, try opening the video response again.
Third, ensure your camera and microphone are properly connected and have access to the video response page. See this article for instructions for each browser.
If the error persists, contact our support team for assistance.
Video Error 9:
Description: The client's browser lost connection to the internet.
Root Cause: Internet connectivity issues.
Troubleshooting: First, avoid using a work computer or an office network. Some workplace firewalls block or restrict access to certain types of sites. We recommend you use a personal device at home.
Second, check your internet connectivity by doing an internet speed test (https://www.speedtest.net/). If your internet connection is slow or unstable, see this article for further troubleshooting steps.
Third, access the link using a different browser. The recommended browsers are Google Chrome, Mozilla Firefox, and Apple Safari. From the new browser, try opening the video response again.
If the error persists, contact our support team for assistance.
Video Error 10 and Video Error 11:
Description: An error occurred when attempting to upload the recording to Amazon servers.
Root Cause: Internet connectivity issues, issues with Amazon servers, and web application bugs.
Troubleshooting: First, avoid using a work computer or an office network. Some workplace firewalls block or restrict access to certain types of sites. We recommend you use a personal device at home.
Second, check your internet connectivity by doing an internet speed test (https://www.speedtest.net/). If your internet connection is slow or unstable, see this article for further troubleshooting steps.
Third, access the link using a different browser. The recommended browsers are Google Chrome, Mozilla Firefox, and Apple Safari. From the new browser, try opening the video response again.
If the error persists, contact our support team for assistance.
Video Error 12:
Description: An error occurred getting data from recording devices. This issue is unique to Safari browsers.
Root Cause: An issue between Safari browsers and sending data from recording devices.
Troubleshooting: Access your application link with a different browser. We recommend Google Chrome and Mozilla Firefox.
If the error persists, contact our support team for assistance.
Note: Hiringplatform.com provides interviewing software solutions utilized by the organization to which you're applying. Please note that we are not involved in the hiring decisions of the organization, nor are we informed of your application status. For further assistance or inquiries, please contact the organization directly. They are best equipped to support you throughout the application process.
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