I Got Disconnected While Recording My Answers

Disconnections often happen due to internet issues. Don't worry if you get disconnected! Your interview is still waiting for you.

Getting Back on Track:

• Use the original link: You can reaccess your interview by clicking the link in your invitation email or following the steps you used to start it initially.
• Resume where you left off: If you were disconnected between questions, you can pick up right where you left off. Your previous answers are already saved.
• Disconnected mid-question? Your answer was likely submitted. Unfortunately, you can't go back and edit it. We recommend completing the rest of the interview questions and then contacting the Hiringplatform.com support team to inform them of the technical issue you encountered and which recording was affected.

At any point in the troubleshooting, it’s a good idea to test your internet speed, microphone, and camera with this simple tech check tool. If you still have a slow or unstable internet connection, try these:

• Use a computer instead of a mobile device.
• Use a cable connection instead of Wi-Fi.
• Use a personal computer instead of a work computer.
• Don’t use a VPN.

NOTE: Internet connections may be slow if you are applying from outside the country of the hiring organization. Try all the above suggestions to optimize/boost your internet connection quality.

Note: Hiringplatform.com provides interviewing software solutions utilized by the organization to which you're applying. Please note that we are not involved in the hiring decisions of the organization, nor are we informed of your application status. For further assistance or inquiries, please contact the organization directly. They are best equipped to support you throughout the application process.