Getting disconnected is usually caused by an unstable internet connection. In most cases, you can refresh your browser page to reset the connection and continue your interview.
If the problem persists, try each of the following steps in order:
- Refresh the browser page.
- Close any other applications using video or audio, then refresh your browser page.
- Restart the browser and access your invitation link once again.
- Restart your device and access your invitation link once again.
- Using your phone, call the dial-in number and PIN included in your interview invitation email to join the interview via telephone.
- Contact the hiring organization to inform them that you are having trouble joining. Their contact information may be in your invitation email or on their organization's website or career page.
At any point in the troubleshooting, it’s a good idea to test your internet speed, microphone, and camera with this simple tech check tool. It should help point out what element is preventing you from connecting.
Note: Hiringplatform.com provides interviewing software solutions utilized by the organization to which you're applying. Please note that we are not involved in the hiring decisions of the organization, nor are we informed of your application status. For further assistance or inquiries, please contact the organization directly. They are best equipped to support you throughout the application process.
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