My Browser Froze

If your browser freezes during your application process, follow these steps to get back on track:

1. Refresh the page: This is a quick fix that might resolve the issue without losing progress since your answers to application forms and assessments are usually auto-saved. However, if you were in the middle of recording a video response, it may auto-submit as a partial recording. If that is the case, remain calm and finish recording responses to the rest of the interview questions, then reach out to the Hiringplatform.com support team to inform them of the technical issue you encountered and which recording was affected.
2. Close other non-essential pages and applications: This can free up your computer’s memory and enhance its performance.
3. Switch browsers: Try using a different supported browser like Chrome, Safari, Firefox, or Edge, and make sure you have the latest version installed. Simply copy and paste the interview link into a different browser window and close the frozen one.
4. Restart your computer: A quick reboot can sometimes clear up temporary glitches.
5. Clear cache and cookies: Built-up browser data can cause slowdowns. Clearing your cache and cookies might help.
6. Restart your Wi-Fi router: If you have no internet connection at all, a network issue could be causing the freeze. Restarting your router might fix it.
7. Switch devices: If all else fails, consider using a different computer or mobile device to complete your interview.

Important Note: Up to the point of the freeze, your application form and assessment responses should be saved automatically. However, in the case of video responses, your latest response might need to be re-recorded. If that is the case, reach out to the support team to inform them of your technical issue and request a redo. If you are in the middle of a live video interview, refer to this article.

At any point in the troubleshooting, it’s a good idea to test your internet speed, microphone, and camera with this simple tech check tool. If you have a slow or unstable internet connection, try these:

• Use a computer instead of a mobile device.
• Use a cable connection instead of Wi-Fi.
• Use a personal computer instead of a work computer.
• Don’t use a VPN.

NOTE: Internet connections may be slow if you are applying from outside the country of the hiring organization.

Note: Hiringplatform.com provides interviewing software solutions utilized by the organization to which you're applying. Please note that we are not involved in the hiring decisions of the organization, nor are we informed of your application status. For further assistance or inquiries, please contact the organization directly. They are best equipped to support you throughout the application process.